This article describes the process of enabling ActiveSync service.
You can enable ActiveSync for Exchange users:
- For one or multiple users
- For a particular user
- Set ActiveSync to be automatically enabled on Exchange users creation
To enable ActiveSync service for one or more users:
- Log in to the CONTROL PANEL.
- Navigate to Services > Mailboxes.
- Check the box in the ActiveSync column next to the required user.
- Click Proceed.
5. On the next screen, click Confirm.
To enable ActiveSync for a particular user:
- Log in to the CONTROL PANEL.
- Navigate to Users > click on Display Name of the user > Exchange > ActiveSync
- Click Enable ActiveSync
To set ActiveSync to be automatically enabled on Exchange users creation:
- Log in to the CONTROL PANEL.
- Navigate to Services > Mailboxes > Mobile > ActiveSync
3. Check if the setting on top of the table states ActiveSync is automatically enabled for newly created Exchange users and if not click on Edit > Check the box > Save Changes.
Note: The device limit in Exchange 2013/2016 is set to 100, however, there is a maximum of 10 concurrent connections to each mailbox. You can see a list of connected devices and remove the ones that are no longer used in the CONTROL PANEL, My Services, and Outlook Web Access.