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Guide to using eCommerce App Market

  • Updated

This article contains the following sections:

Overview

Apps can be used to customize your online store with additional functionality. In the App Market you will find a variety of apps to help you run your store efficiently and the exact way you want to. There are apps that may require payment to use, although many apps are free.

 

Getting started with the App Market

The App Market is a place to find new applications that enhance your store's functionality, add new features, or connect backend systems. The apps may help you add search functionality, edit products in bulk, connect shipping or accounting systems and much more.

All apps can be viewed in your store's admin, go to Apps → App Market.

All applications are using the store's API, giving your store the ability to "communicate" with other systems and tools. For example, they can create products in your catalog, update order details, change the look and feel of the storefront, or send customer information on your behalf.

 

Browsing and searching apps

The App Market provides you with several ways to browse applications:

  • App categories
  • App collections
  • App search

App categories separate apps by basic functions like: Analytics, Themes, Accounting and so on. The list of apps is sorted by popularity.

You can also choose to view Free apps only by going to the corresponding app category. It's quick and easy!

App collection is a bundle of apps and helpful suggestions handpicked by our team. Each collection is meant to help online stores depending on where they are in the life cycle of their business: getting started, changing the design, advertising products elsewhere and getting repeat business.

App search lets you find a specific app quickly by name or its function, for example: try searching for "Free Shipping Icon" or "product reviews":

 

Installing an app

To install an app, follow these steps:

  1. From your store's admin, go to Apps → App Market.
  2. Find the app you want to install. Check how to browse for apps to install.
  3. Click Install under the app name and pricing.
  4. Confirm the permissions requested from your store.
  5. Depending on the app, you may need to create or connect an existing account with the third party service.
  6. After successful installation, your app will appear in your store's admin, go to Apps → My Apps.

 

Uninstalling an app

To uninstall an app from your store, follow these steps:

 

  1. From your store's admin, go to Apps → My Apps.
  2. Find the app you want to uninstall, click on it to reveal the details.
  3. Click Uninstall.
  4. Confirm you want to uninstall the app and that you’ve read the warning about billing.
  5. The app is deleted from your store.

Integrated apps

The store's API Platform provides 3rd party services to integrate with online stores easily. So any developer can come in and create an app for the App Market.

But what if you need to create a custom solution just for your client or your own online store? This is possible as well, thanks to the different app types available.

An app is just a way for a custom feature to be added to an online store, so make sure to register an app regardless of your end goal: create a public app or just one for your online store.

 

Rating and reviewing apps

Ratings and reviews are a great way to let the app developer know your opinion and share it with other merchants.

You can submit your feedback about an application by contacting the app developer.

Most helpful app reviews are added to the app details pages. It helps you find the best apps that merchants use every day.

 

Getting help with apps

Most of the apps in the App Market are made by 3rd party companies. They are in full control of how the app works and they manage your billing for this app.

The best way to resolve any issues with an application is to contact its developer directly. You can find the app developer at the bottom of the app details page in the Support section.

Alternatively, you can report any concerns you have about the app to the App Market team:

  1. From your store's admin, go to Apps → My Apps.
  2. Find the app you need.
  3. Click on it to see the details.
  4. Click Report a Concern.

If you have any concerns about an app, please report them to our team and optionally delete the application from your store's admin panel: Uninstalling an app.

 

App Market FAQ

How are the apps billed for?

Many apps are built by 3rd party companies, and they handle billing for these applications as well.

If you have a billing question, make sure to contact the app developer, in most cases a 3rd party service.

Who develops apps?

The store's API platform allows any developer to create an app for an online store quickly and easily. Most of the applications you see in the App Market were created by 3rd party services and are hosted on their servers.

 

Are the apps safe?

Yes. All applications pass a set of requirements and guidelines to provide you with the safest experience.

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