In this help article you will find step-by-step instructions how to set up your Business Email (POP/IMAP) mailbox in Microsoft Outlook 2016 for Mac.
This article contains the following sections:
I. IMAP configuration instructions:
1. In Outlook, on the Tools tab, click Accounts
2. In the Accounts box, click Other Email.
3. When you are on the Enter your account information box, enter the following information.
- E-mail address: Enter your complete email address
- Password: Your e-mail account password
- User name: Enter your complete email address
- Type: IMAP
- Incoming server: imap.siteprotect.com
- Select the Use SSL to connect (recommended) check box
- Use the default secure IMAP port 993
- Outgoing server: securesmtp.siteprotect.com
- Select the Use SSL to connect (recommended) check box
- Use the default secure SMTP port 465
Server Port Numbers:
- Incoming server: 993
- Outgoing server: 465
Important Note: If a local firewall or your Internet Service Provider (ISP) blocks ports 993 or 465, you can use the alternative ports below. Make sure to check the Override default port check box first.
- Incoming server (IMAP): 143
- Outgoing server (SMTP): 587
4. Click Add Account.
5. When you have successfully added the email account, it will appear in the top left pane of the Accounts box. Outlook will also begin synchronizing your emails. The following additional settings steps 5.1 and 5.2 are optional
5.1. Related to Incoming Server:
The IMAP accounts are synchronizing all mail folders between Outlook 2016 and the mail server. You can manage the sync frequency by clicking on the Advanced button. This will open the Server settings box, where you can change the Sync all IMAP folders period. By default, it is set to 2 minutes
5.2. Related to Outgoing Server:
For security reasons, our outgoing (SMTP) server requires authentication. By default, Outlook 2016 will automatically configure your outgoing server to use your incoming server credentials. In order to make sure that the outgoing server settings are properly configured, click the More Options button and verify that you are using the setting below:
Authentication: Use Incoming Server Info
II. POP configuration instructions:
1. In Outlook, on the Tools tab, click Accounts
2. In the Accounts box, click Other Email.
3. When you are on the Enter your account information box, enter the following information.
- E-mail address: Enter your complete email address
- Password: Your e-mail account password
- User name: Enter your complete email address
- Type: POP
- Incoming server: securepop.siteprotect.com
- Select the Use SSL to connect (recommended) check box
- Use the default secure IMAP port 995
- Outgoing server: securesmtp.siteprotect.com
- Select the Use SSL to connect (recommended) check box
- Use the default secure SMTP port 465
Server Port Numbers:
- Incoming server: 995
- Outgoing server: 465
Important Note: If a local firewall or your Internet Service Provider (ISP) blocks port 465, you can use the alternative port bellow. Make sure to check the Override default port check box first.
- Outgoing server (SMTP): 587
4. Click Add Account.
5. When you have successfully added the email account, it will appear in the top left pane of the Accounts box. Outlook will also begin downloading your emails. The following additional settings steps 5.1 and 5.2 are optional.
5.1 Related to the Incoming Server:
The POP accounts have the option to Leave a copy of the message on the server. This option is enabled by default in Outlook 2016. If you disable it (not recommended), Outlook will delete your email messages from the server while downloading to your Inbox folder. Therefore, you will not see them in the Business Email webmail.
Note: If you setup your mailbox as an IMAP account, emails are synced on your computer. All messages remain on the mail server until you delete them.
After you add your POP account, you can manage the Leave a copy of the message on the server option by clicking on the Advanced button. This will open the Server settings box.
5.2 Related to the Outgoing Server:
For security reasons, our outgoing (SMTP) server requires authentication. By default, Outlook 2016 will automatically configure your outgoing server to use your incoming server credentials. In order to make sure that the outgoing server settings are properly configured, click the More Options button and verify that you are using the setting below:
Authentication: Use Incoming Server Info
